Geoscape Solutions Enhance ACT Government Efficiency

Geoscape address verification technology is significantly enhancing efficiency and reducing costs for the ACT Government.

Vladislav Munteanu, from Access Canberra, highlights how receiving accurate address data from the initial customer interaction saves time and boosts the Government’s reputation.

Inaccuracies in address data previously led to delays and inefficiencies in service delivery. For example, incorrect addresses reported through the “Fix My Street” service could extend a simple maintenance job over several days. This not only increased workload for maintenance crews and contact centres but also led to customer dissatisfaction.

To address these challenges, the ACT Government integrated Geoscape address verification APIs into their online forms. These APIs offer auto-complete options, helping to ensure that address data entered is accurate. This integration has streamlined processes across various departments, allowing for a consistent address format that eliminates the need for time-consuming conversions.

The use of Geoscape APIs has also resulted in significant cost savings by reducing the need for multiple systems and manual updates.

The technology supports crucial functions like school enrolment management by providing up-to-date address information, crucial for assigning students to the correct schools based on zoning.

Overall, the introduction of Geoscape address verification services has transformed the ACT Government’s operations, making them more efficient and effective in delivering services to the public. This success has prompted other departments to consider adopting this technology, aiming to apply it to all public-facing forms that require address information.