PSMA is in the business of selling geospatial and address data products and services, not personal information. If PSMA receives any source data that contains unsolicited personal information, it endeavours to deal with the information in accordance with the Australian Privacy Principles.
PSMA products and services should not contain any personal names or other personal information. PSMA undertakes reasonable data cleansing steps as part of its production processes to ensure that is the case.
However, as described in more detail below, we do collect and use some personal information to service our customers, reach potential new customers and manage our business generally.
We may collect information about your identity, contact details and interactions with us and our products or services when you (or an organisation you work for) contact us or use our websites (psma.com.au, geoscape.com.au and developer.geoscape.com.au), products or services.
We also use Salesforce and Pardot (which are customer relationship management, marketing automation and analytics services provided by SFDC Australia Pty Ltd and salesforce.com, inc (“Salesforce”)) to collect information about you when you visit our websites. If you complete a form or make a request on our websites (for example, if you complete our ‘contact us’ form or make a request to subscribe to our email communications), your information is stored in Salesforce/Pardot. Other information, such as your IP address, operating system, web browser and PSMA webpages visited may be collected and stored by Pardot. For more information, please read the Salesforce Privacy Statement.
We may also collect information about you:
- in the normal course of day to day business (for example, if your colleague refers us to you or if you apply for a job with us);
- if you complete a survey sent to you by (or on behalf of) PSMA; and
- from publicly available sources (for example, social media or the website of the organisation you work for).
We may collect, use and disclose information about you so that we can:
- manage our relationship with you or the organisation you work for;
- respond to requests for our products or services;
- supply and support the use of our products and services; and
- tell you about PSMA products and services that may be of interest to you or the organisation you work for (if you do not want to be contacted in relation to our products and services, you can let us know by using one of the methods set out in the ‘Contact Us’ section below or by opting-out via the unsubscribe link that PSMA includes in marketing emails).
Personal information may be shared within the PSMA Group. We may also disclose personal information to consultants and other third parties who provide business support services to us, such as website server hosting and information technology systems. All our arrangements with consultants and other third parties who provide business support services contain appropriate confidentiality provisions.
Information security is very important to PSMA and we store information we hold about you in our own premises and systems or in trusted third party information technology systems located within Australia with the following exceptions:
- when our websites use Google Analytics, information is transferred to data centres in the United States and other overseas locations as described above;
- when our websites use Salesforce or Pardot, information is stored in data centres in Japan and the United States;
- when you communicate with us through social media (such as Facebook or Twitter) the social media provider and its partners may collect and hold your personal information overseas. Please see the privacy policies on the websites of each social media service for more information about how they handle personal information;
Our security measures to protect information about you include:
- training our staff about information security and how to handle information about you in accordance with the Privacy Act;
- restricting information access for consultants working on our information technology systems, to only the systems they require to do their job;
- ensuring that whenever information about you is disclosed to a third party, the third party is obliged to have appropriate data handling and security arrangements; and
- protecting our information technology systems and premises from unauthorised entry access.
You have the right to:
- access any information we hold about you; and
- request that any incorrect information about you be corrected.
You can contact us to ask for access to any information we hold about you or the correction of this information by using one of the methods set out in the ‘Contact Us’ section below.
We do not usually charge any fee for providing access to the information we hold about you. However, we reserve the right to charge a reasonable access fee if we are required to spend significant amounts of time locating, compiling and explaining the information you ask for. If we do intend to charge an access fee, we will provide you with an estimate and confirm that you would like us to proceed before we process your request.
If you are concerned about our handling of your privacy, you have the right to make a complaint. You can do so by contacting us using one of the methods set out in the ‘Contact Us’ section below.
We will acknowledge receipt of your complaint and provide you with the name and contact details of our investigating employee. We will review your complaint and try to resolve it as soon as possible. If it will take more than two weeks to resolve your complaint, we will keep you regularly updated on our progress.
If you are not satisfied with the way we handle your complaint, please contact us again to let us know why you are not satisfied so that we can try to better address your concerns. You can also contact the Office of the Australian Information Commissioner by calling them at 1300 363 992, online at www.oaic.gov.au or by writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
Anonymity and Pseudonymity
You have the option of not identifying yourself or using a pseudonym when you contact us about any matter, including a complaint, however this may restrict our ability to satisfactorily address your matter.
You can contact PSMA’s Senior Legal Counsel about any privacy-related issues at Enquiries@psma.com.au and/or mailed to the following:
Attention: Senior Legal Counsel
PSMA Australia Limited
Unit 6, 113 Canberra Avenue
Griffith ACT 2603 Australia
+61 (0) 2 6260 9000